![]() ![]() He apologised and said that the previous customer service agent hadn’t changed anything on my account and he would cancel my BT TV package with immediate effect and that I would not need to return my YouView box. I then called BT customer services again and spoke to someone who was clearly more knowledgeable. A few minutes later she called me back on my mobile and asked me to confirm my details, which I did and I was then cut off again! She then said she would need to check with a manager and after being on hold for a few minutes I was cut off. When I explained to the CS agent that since I was out of contract the YouView box was mine and therefore I did not need to return it she said that she had an on screen message saying that I would need to return the box. I was told by the BT customer service agent that if I wished to cancel BT TV I would need to give them 30 days notice (wrong!) and that I would need to return the YouView box to them (wrong again!). And I shall soon be switching my broadband and landline over to Vodafone Gigafast - I’m just waiting for my street to be cabled - so there’s no point in renewing my BT contract. So I just called BT customer services to cancel my BT TV package because I’m out of contract and since I only have the BT TV service to watch football and the football season is over there isn’t any point in paying for it during the off season. I will post this in the BT support forum - as that is the most appropriate place - but thought I ought to post here as well so that YouView are aware that BT are still misinforming customers.
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